Welcome to Flowers Broxbourne. These Terms & Conditions govern your use of our online flower delivery service in Broxbourne and the surrounding areas. By placing an order through our website, you acknowledge and agree to comply with these Terms & Conditions. Please read them carefully before using our online services or purchasing any flowers or related items.
These Terms & Conditions apply to all customers of Flowers Broxbourne who place online orders for flower delivery to Broxbourne and nearby areas. By accessing, browsing, or ordering from our website, you enter into a contract with us on these terms. If you do not agree with any part of these terms, please refrain from placing an order.
1. Product Selection: Browse our collection of fresh flowers and select your preferred arrangement, bouquet, or floral gift.
2. Add to Basket: Choose your quantity, enter any personalised message (if available), and add the items to your online basket.
3. Delivery Details: Enter the recipient’s delivery address, ensuring all details are correct and the address is within Broxbourne or our stated delivery areas.
4. Delivery Date: Select a preferred delivery date from the options provided. Please note that same-day delivery may be subject to cut-off times and availability.
5. Review Order: Carefully review your order summary, delivery details, and message before proceeding to payment.
6. Place Order: Complete your purchase and make payment to confirm your order.
7. Order Confirmation: Once payment is processed, you will receive an order confirmation outlining the details of your order. Please check this confirmation and contact us immediately if any information is incorrect.
All orders are subject to acceptance and availability. Upon receiving your order, we will confirm acceptance by sending you an email with the details. We reserve the right to refuse or cancel any order if:
In case an order cannot be fulfilled, you will be notified and your payment will be refunded promptly.
1. Accepted Methods: Payment for all flower deliveries must be made via the payment options provided at checkout, which may include major credit and debit cards and any other methods stated on our website.
2. Payment Timing: Payment must be received in full before any orders are processed or delivered.
3. VAT: All prices displayed on the website are inclusive of VAT, where applicable.
4. Delivery Charges: Additional delivery charges may apply depending on the destination. These will be displayed clearly at checkout before payment.
5. Errors in Pricing: In the event of any pricing mistakes, we reserve the right to correct the price and either ask you to reconfirm your order at the correct price or cancel and refund your order if you do not wish to proceed.
Flowers are natural products subject to variations in colour, size, and shape. While we strive to provide accurate descriptions and images, the actual flowers delivered to Broxbourne and surrounding areas may occasionally differ from images shown on our website. Should any substitution be necessary due to availability or seasonality, we will use flowers of equal or greater value, maintaining the overall style and character of the chosen arrangement whenever possible.
1. Delivery Areas: We deliver within Broxbourne and the neighbouring regions as specified on our website.
2. Delivery Times: We endeavour to deliver on your chosen date and within the specified timeframe. Please note that exact delivery times are not guaranteed.
3. Recipient Availability: It is your responsibility to ensure that someone will be available at the delivery address to receive the flowers. If no one is present, we may attempt delivery to a neighbour, leave in a safe place, or leave a calling card, depending on the circumstances.
4. Adverse Conditions: Adverse weather or events outside our control may impact delivery schedules. We will make reasonable efforts to contact you and re-arrange delivery if necessary.
1. Cooling-Off Period: You have the right to cancel your order for most items up to 14 days after delivery, except for perishable goods (such as fresh flowers), which are exempt from statutory cancellation rights once dispatched or delivered.
2. Order Cancellations: For fresh flower orders, cancellations can only be accepted prior to the order being prepared or dispatched. If you wish to cancel, please contact us as soon as possible using the contact details provided on our website.
3. Amendments: You may request changes to your order (such as delivery date or message) before dispatch. We cannot guarantee changes requested after the order has been prepared or sent.
4. Refunds: In the case of a successful cancellation before dispatch, you will receive a full refund. Refunds may take several working days to process, depending on your payment provider.
As flowers are perishable, returns are not generally accepted unless the product is damaged or does not meet expected standards. Should your order not arrive in satisfactory condition, please notify us within 24 hours of delivery with photographic evidence if possible. We will review your complaint and may offer a replacement, partial refund, or full refund, depending on the circumstances. We aim to handle all complaints swiftly and resolve them to your satisfaction.
By placing an order, you confirm that:
If you provide incorrect details, Flowers Broxbourne cannot accept liability for non-delivery or late delivery.
To the fullest extent permitted by law, Flowers Broxbourne excludes liability for any direct, indirect, or consequential loss incurred by you in connection with the ordering, delivery, or use of our flower delivery service, except where caused by our negligence or breach of contract. Our total liability to you shall be limited to the price paid for your order. We do not accept liability for:
Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation.
All content, including images, text, graphics, logos, and design on the Flowers Broxbourne website are protected by intellectual property laws. You may not use, copy, reproduce, or distribute any part of our website content without our prior written consent, except as allowed by law for personal use related to placing orders.
Your privacy is important to us. All personal information you provide when using our flower delivery service in Broxbourne or elsewhere will be treated in line with our published Privacy Policy and relevant data protection regulations. We do not knowingly collect personal data from children under 18.
These Terms & Conditions, their subject matter, and formation are governed by the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Flowers Broxbourne reserves the right to amend these Terms & Conditions at any time. Changes will take effect immediately upon posting on our website. We recommend revisiting these terms regularly to stay informed of any updates. Continued use of our services signifies your acceptance of any changes.
If you have any questions about these Terms & Conditions, our products, or wish to discuss an order, please use the contact form provided on our website. We are dedicated to providing excellent customer service for all flower delivery customers in Broxbourne and surrounding areas.
These Terms & Conditions apply specifically to customers ordering for delivery in Broxbourne and the neighbouring areas. By placing an order, you confirm your acceptance and understanding of these terms. We thank you for choosing Flowers Broxbourne for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Broxbourne, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Broxbourne.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
