Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Broxbourne
As a trusted local florist, Flowers Broxbourne proudly serves households and businesses throughout the area with fresh, high-quality blooms. Our Fresh Flowers Guarantee means you can buy with confidence: every bouquet is carefully crafted by our skilled florists using only premium, fresh-cut stems sourced daily. We want you to enjoy your flowers at their very best, for as long as possible.
Arrived Damaged? Here’s What to Do
We take care in packaging and delivering every order. Despite this, if your arrangement arrives with significant damage or wilting, please let us know within 24 hours of receipt so that we can quickly resolve the issue. Retain the original packaging and flowers, and provide photographic evidence if possible to help us assess and process your claim smoothly.
Freshness Window & Timeline for Issues
We guarantee that your flowers will remain fresh for a minimum of five days from delivery when cared for according to our provided instructions. If you notice excessive wilting, petal drop, or other signs of poor freshness within this period, we ask that you report the issue within these five days. After this window, we cannot guarantee the condition as flowers are perishable and highly dependent on post-delivery care and environment.
Refund and Replacement Options
Customer satisfaction is at the core of what we do in Broxbourne. If your flowers arrive in poor condition or do not meet our Fresh Flowers Guarantee, you are entitled to:
- Free replacement: We will send a new bouquet at no extra cost, as soon as possible, using the same or comparable flowers.
- Full refund: If you prefer, we can process a refund for the cost of the product affected—crediting your original payment method promptly.
Please note: We may require the original order (or images) before issuing refunds or replacements, to help us improve our service and work with our suppliers on continuous quality assurance.
Complaints Process
We hope every Flowers Broxbourne order brings happiness. However, if you experience any concerns with your product or service—including delivery issues, incorrect items, or quality matters—please contact us as soon as possible. Clearly outline the nature of your complaint and provide your order reference for a fast response.
Once we receive your complaint, our local customer care team will acknowledge your message within one working day. We will fully investigate and keep you informed of each step, aiming to resolve the matter to your satisfaction within three working days wherever possible.
Your Local Broxbourne Florist – Trusted by the Community
Flowers Broxbourne is your dedicated neighbourhood florist. Whether delivering to homes or businesses, our priority is your absolute satisfaction with every bouquet. Our returns, refunds and complaints process is in place to give you peace of mind—ensuring you can enjoy stunning flowers, every time. Thank you for choosing local and trusting us with your special moments.
